Terms of delivery
These terms of delivery are valid from 7 May 2018.
Online store
Kingi Oy
Ilveskaari 12
01900 Nurmijärvi
+358 40 920 8888
kingi@kingi.fi
kingi.fi
1795061-9
The store sells products to adults who are private individuals. The prices of the products include value-added tax. We reserve the right to change prices and delivery charges.
Ordering
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart through an online payment service. All customer information is treated confidentially. The contact details requested in connection with the order are used only for delivering the order or resolving any ambiguities arising in it, unless otherwise stated separately. When ordering from the online store, you are expected to have familiarised yourself with and committed to the terms of delivery valid at any given time.
Payment service terms
Paytrail is a safe payment method for you. We have a payment institution licence granted by the Finnish Financial Supervisory Authority. The service is maintained by Paytrail Oyj (business ID 2122839-7), and it is part of the Nets family.
The Paytrail payment intermediary service forwards your payment to the merchant. If Paytrail Oyj appears on your bank statement or credit card bill, we have forwarded your payment.
The online store acts as the marketer of products and services and as the supplier of products to the customer. The online store is responsible for the statutory obligations related to the sale as well as other obligations it has defined itself. If you wish to lodge a complaint or return a product, you should contact the online store directly from which the product was ordered.
Bank payments
You can use the payment buttons of all Finnish banks. You can pay using the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Pankki, Säästöpankki, S-pankki and Ålandsbanken. Paytrail Oyj appears as the payee on your bank statement; we forward your payment to the online merchant. From the online store, you are directed straight to your own bank to make the payment securely.
Credit card payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services are available in the online store.
Paytrail Oyj appears as the recipient of the payment on the card bill and forwards the customer’s payment card payment directly to the merchant. Card payments are made securely using a protected payment form, and payment card details are not stored in the online store’s systems.
Mobile payment methods
The mobile payment methods Pivo, MobilePay and Siirto are application-based services that can be used to pay for online purchases as a bank transfer from one’s account or as a card payment from one’s card by approving the payment in the relevant application.
Pivo also supports Siirto payments, in which case the payment can be approved in any application that supports Siirto. Apple Pay is a service that operates on an Apple device and can be used to pay for purchases with a payment card linked to the device.
Pivo
The terms of use are available on Pivo’s website.Pivo’s terms of use
MobilePay
The terms are available on MobilePay’s website.
MobilePay’s terms
Siirto
Terms applicable to Siirto payments:
OP’s general euro payment terms (.pdf)
Terms of use for the Siirto service at Nordea (.pdf)
Apple Pay
The terms of use are available on Apple’s website.
Apple Pay terms of use
Invoice and instalment payment services
Invoice and instalment payment services offered through Paytrail are OP, Walley, Jousto and AfterPay. Walley also offers an invoice and instalment payment option to business customers.
Please also read the more detailed terms specific to each finance company, which you will see when approving the payment. By approving the payment, you also accept the finance company’s terms.
Walley
Walley’s general invoice and instalment payment terms for companies (.pdf)
Walley’s general invoice, credit account and instalment payment terms (.pdf)
Standard European consumer credit information (.pdf)Read more: walley.fi
Jousto
Jousto product description (.pdf)Read more: jousto.com
OP Lasku
OP Lasku consumer terms (.pdf)
OP Lasku product description for merchants (.pdf)
Read more: op.fi
AfterPay
Read more: afterpay.fi
Order confirmation
When we have received your order, we will immediately send you an order confirmation by email showing your order details. Always check the contents of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When dealing with customer service, always have your possible customer number and order number available. Always check that the contents of the package correspond to the products listed in the order confirmation.
You can contact our customer service using the following details:
Kingi Oy
Ilveskaari 12
01900 Nurmijärvi
+358 40 920 8888
kingi@kingi.fi
kingi.fi
1795061-9
Delivery methods and charges
Delivery charges include postage and packaging costs. In the shopping cart, we present an estimate of the upcoming delivery charges based on the primary delivery method in use. You can see the exact delivery charges after selecting the payment and delivery methods you want for the order. The available delivery methods depend on the contents and total weight of the shopping cart. At checkout, you can choose the option that suits you best from the available delivery methods, with the exact delivery charge shown alongside it.
Delivery time
Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to the estimated delivery times are stated if the shopping cart contains products that are out of stock, and we will also inform you immediately after ordering of any possible delays.
We are not responsible for delays caused by force majeure or for indirect harm caused by delays. The online store informs customers on its website of exceptional delivery times.
Returns policy
Right of cancellation
You have the right to cancel this contract within 14 days without stating a reason. The cancellation period expires 14 days after the last batch of goods has been received or, in the case of downloadable products, from the time the order is received.
To exercise the right of cancellation, you must inform us of your decision to cancel the contract in an unequivocal manner, for example by letter sent by post or by email. You may also use our printable return form, but its use is not mandatory.
To comply with the cancellation period, it is sufficient for you to send your notification of exercising the right of cancellation before the cancellation period expires.
Effects of cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us, without delay and in any event no later than 14 days after receiving your cancellation notice. We will make the refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise, and in any event in such a way that you do not incur any costs as a result of the refund.
You must send the goods back without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you send the goods back before the expiry of that 14-day period.
You are liable only for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Unclaimed package
Leaving a package unclaimed is not the same as returning or cancelling an order. For an unclaimed package for which no separate cancellation notice has been made, we charge the delivery costs.
Problem situations
If the product has been lost or damaged during transport or otherwise does not correspond to your order, you must report the defect in writing no later than 14 days after receiving it to the address mentioned in the section Right of cancellation and returns policy, or by calling the telephone number mentioned in the contact details. If the package has clearly been damaged during transport, you must immediately lodge a complaint about it with the transport company of the delivery method you selected.